I booked in my MOT online and paid up front. I duly turned up at the appointment time only to be told that 'due to unforeseen circumstances' my MOT had been cancelled as they didn't have a tester in - on a Saturday. I did get an apology from the chap that told me, but I was just told to find somewhere else to carry out and to contact customer services to get my refund. After spending over an hour driving to other MOT garages in the vicinity - all of which told me Halfords cancelling MOTs at the last minute was a common occurrence - I managed to find somewhere else to do it there and then - for an extra £10.....it passed with no issues. I do not live in the town and could only get it done that day due to work commitments. I find it appalling service that they didn't even try to telephone me beforehand, did not try to help me get the MOT done elsewhere, that they wouldn't even organise the refund for me. I made a formal complaint only to be offered a £5 gift card! I told them no, as that would mean me spending yet more money with them. Steer clear of the garages - very poor service