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Anonymous
Visited Halfords Autocentre at Ashford on Saturday 23rd December 2017. The woman on reception was the most rudest person that I have ever come across, not at all helpful, in fact she was very condescending. Now moving onto the technicians. Well, they were the most miserable bunch of idiots that I have ever come across. Seems like Halfords have gathered together the worst bunch of staff from the whole country and sent them to the Ashford branch. They stood around talking to each other for 20 minutes, probably discussing the previous nights goings on, rather than carrying out the work that poor customers like myself had booked their cars in for. Smoking outside the side door and tea breaks seemed to be more important to them rather than customers cars. Could they have been more helpful and friendly, definitely, could they have been more unhelpful, unlikely. Would I use Halfords Autocentre Ashford again, never. Would I recommend the Ashford Autocentre, definitively not. Note for Halfords Management, this whole outfit at Ashford should go through re-training on how to deal with Customers and how they put them first rather than furthering their skills in how to chat to each other and ignoring their customers.
7 years ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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