Booked my Transit 300 van for a MOT using Halfords website. Was told it couldn't be done as the ramp at Hounslow does not fit such a vehicle. So why bloody let me book it, pay for it and still get a confirmation email to let me know all is good when it wasn't. Manager on duty was absolutely uninterested to find out what happened. Very poor customer service so will not be using them in future for any of my cars. Will also advise my friends and family the same. Word of caution to all Transit Van owners, short or long wheel based....don't book it at the Hounslow branch even by telephone as you will be turned away to figure out where to take your vehicle. I called up the Feltham Branch and was told they could do it and was puzzled why they did not do my van as it was classified as a standard class 4 vehicle. If Hounslow does not have the facilities then I suggest Halfords needs to look at updating their system so that other drivers do not experience the same situation.