I booked my Ford Fiesta in for a service. I was later called on my mobile by a member of staff who spoke so fast and so indistinctly that I had to tell him I couldn't understand what he was saying. He seemed surprised but called back on my landline and at first spoke more distinctly. He reeled off a long list of things that needed to be done to my car and offered no explanation about any of them. By the end of the list he was garbling his words again. I asked whether the things needed to be done and he said it was up to me and that I could take my car to another garage if I liked. I agreed to have work costing £369 done. After collecting my car I discovered that it had actually passed its MOT before any of the extra work was done and that ALL the extra work was on an 'amber' advisory (just needed monitoring). I was never told that my car had passed its MOT and feel that I have been tricked into having work done that could have been phased. Halfords has not replied to my complaint to customer services or responded to the bad feedback I left when requested. I will be avoiding them in future.