Invoice no 412/22113 Job Ref: 23694 Lexus IS 200 FN05YDW 26/04/18My car air-conditioner was giving warm air rather than cold. It was recharged last year. I am a regular Kwickfit customer. However, I have started using Halfords off and on so thought let me try them this time , in particularly when they say ,on their website that there is a free checkup of the air conditioning system before recharging and filling gas in the system . I though this is a plus point over Kwickfit. I rang my nearest Halfords who were fully booked for next few days. I rang the London Road Kingston branch. I was told that they will find out the reason for it not cooling and I should book in as soon as I can as they are not very busy and will be able to do it straight away. When I arrived the garage around 1235pm the reception person I spoke with was on his own , there was no mechanic or any car nearby, the place was actually extremely quite . I again enquired that your website says you check first and then recommend, also that the system needs recharged every two years , whereas something was done last year though not sure what it was but the air conditioner worked last year . He said leave it with us and it will be sorted . I signed the paperwork and left. After one and half hour when I came back the person told me that it is ready. When I asked the fault he said that the gas was a little bit low and that has been filled. I paid, sat in the car; the air was still warm, so I thought that I might take 10 min to cool down and drove away to the car wash. After, half an hour there was still no difference in the temperature. I straight away came back within one hour and the receptionist told me that they are now very busy and I should bring it back in 3 days. Over the weekend it is not possible. This was Thursday the 26th of April. He checked and confirmed that there is no cold air coming out. I rang back next day and asked for an appointment on Monday and I was told that they do not have any appointment and I have to leave the car for 5-6 hours and will be told when it is ready. The receptionist also denied that I asked for a check-up for the reason of air con not working and I simply asked for the regas and recharge of the system. Therefore they did that. He also said that I have signed a disclaimer which is with them, that means that after I drive the car away I cannot get back to ask for the same repair even if it is within one hour. I then asked that why is it not properly mentioned on the receipt, what work have they done on the receipt? As i also bought the system cleaner and there is no mention of it . He told me that there is one off payment of £79 and they are not supposed to separately write down that the system cleaner was purchased.The final word from him was that on this appointment they will only check if they have done the gas filling appropriately or not if not they will do it again free of charge but if there is any other fault then they will not refund any money back. He totally denied that I asked for the system check which they were offering over the web. I found myself in the middle of nowhere as now I understand why this garage was looking bewitched at midday as compared to other garages. I have no proof of what I said and what I wanted, I just felt that the money has been snatched/ stolen from me. The customer’s service should look into this matter as there is no point in going to the same garage as i have lost my trust over them and does not want to get me car damaged in any further way. I will just look forward to get a refund of my money taken away from me. However it is definite that i will never go to Halfords again and i want to share my experience with you before they do you any harm!!