Booked my car into Inverness Autocentre with a noise from the front passenger side of the car. After looking at the car they said there were three things needing repaired including the rear part of the exhaust. I had the "repairs" done and after collecting the car and driving home the noise was still there and I also had a rattling exhaust. I phoned them straight away and was told they couldn't look at the car until Wednesday. After rechecking my car they said it was a suspension problem (which I initially told them) and the reason they hadn't noticed this to begin with is because they didn't check it. It took a couple of days for the part to come but I was told I cold drive the car in the meantime and it would be "perfectly fine". Three short journeys later, while my wife was driving the suspension collapsed leaving the car undriveable. The car was taken back to Halfords on the back of a tow truck and when I spoke to the staff they were at best uninterested.
They eventually fixed the problem, but all in it cost just over £750 and I now feel totally conned by these cowboys.
After I complained to Halfords I did get £240 back and a £100 gift card but I will never be using these cowboys again and I would advise anyone else to stay well clear.
6 years ago
Halfords Autocentres has a
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