SCAMMERS My car was booked in to have tyres fitted in August 2018, when it had four Dunlop Bluresponse tyres fitted. I returned to collect my car - James at reception met me with some “bad news” he stated that the cambelt and the coolant pump on my car had been inspected by Halfords Autocentre staff and that these parts required to be replaced as soon as possible. He further stated that the Air Conditioning and Coolant had also been inspected by Halfords Autocentre staff – the Air Conditioning required a service and the Coolant needed to be changed. I asked him to confirm that these items had been inspected and found to be defective; James repeated that the items had been inspected and the work definitely required to be done. James gave me my Invoice, enclosed in a “YOUR CAR” folder. Stated in my Invoice - “Below is a brief DESCRIPTION OF ITEMS INSPECTED. It is your right and may be beneficial to discuss the report with a member of staff.” The “ITEMS INSPECTED” read: - RENEW THE TIMING BELT KIT, RENEW THE COOLANT PUMP, COOLANT CHANGE, AIR CONDITIONING SERVICE R134A – these were all marked as condition AMBER – amber being defined by Halfords Autocentre as “We’re a little concerned. If you don’t FIX THIS PART STRAIGHTAWAY, you’ll need to keep an eye on it.” I was lied to and misled by James verbally in person and in writing by Halfords Autocentre. A matter of weeks ago my car’s cambelt, coolant pump, auxiliary belt and coolant were all renewed at a Volkswagen Specialist Service Centre – I have the invoice. And on 09 August 2018 my car’s air conditioning was serviced and re-gassed at ATS Euromaster – I have the invoice. I consider that Halfords Dundee Autocentre staff have blatantly attempted to dupe me. And regard this matter with the utmost seriousness. In response the Halfords Customer Service Team had James (of Dundee Halfords Autocentre) telephone me! My complaint involved James and therefore Halfords Customer Service Team response to my complaint is wholly inappropriate. The practices at Halfords Autocentre Dundee are nothing short of a scam. I will be making Trading Standards aware of the full details.