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Anonymous
I took my car to Perry Barr for a service and to check a rubbing noise coming from the front wheels. When I picked the car up I was given a list of work they said needed doing, but could not hear the noise from the wheels because they thought one of the tyres was rubbing (could that have been the noise). The dirty wheel locking nut had just been thrown onto the front seat and there was grease under the door handles. They had also disconnected the dash cam. I contacted customer services and was told they were sorry and I could have a free MOT in the future, (don't want it). I was told that Halfords have a "prerogative" to disconnect a dash cam if they wish. A prerogative gives one person a right over another and has to be granted. They have no such right. If permission is not asked for, the default position is it has not been granted. The dash cam would have shown me if the car had been road tested. They are just looking to make money for work that does not cause too much of a challenge. The email I received was no reply so that was the end of that. Case number 07948552.
6 years ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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