Took my car to Halfords in Newhaven for its MOT test simply because it was conveniently close to another location I was visiting. Big mistake! It had recently been fully serviced by my local independent garage that I have used, and trusted for years, for servicing and repairs. I was confident that the vehicle would pass the test without any problems. However when I returned to pick up the vehicle I was informed that it had failed on several points, including items that had recently been replaced by my local garage. More alarming was that I was permitted to drive the car away without it being brought to my attention that one of the apparent defects passed off as a minor problem by the receptionist and which I could fix myself, had in fact been recorded by the mot tester as a dangerous (do not drive) defect on the fail notice. Having driven half a mile down the road from Halfords it became very apparent that something on the underside of the car was impacting on the road at every pothole, and occasionally rubbing on the front wheel. On stopping the vehicle to ascertain the cause of the problem and then reading the fail notice, in particular that the car should not be driven until this fault was rectified, I immediately returned to Halfords to remonstrate with them for allowing the car out of the workshop with this defect, listed by the tester as dangerous! They agreed to fix the offending underside inspection panel in place using a plastic cable tie until my local garage could fix it with the proper fixing clip. They didn't charge for doing this which made me puzzle about why they didn't do this simple remedial action in the first place, rather than risking me driving a vehicle the tester deemed to be dangerous! The car is now in the hands of my local garage to fix properly the inspection panel and perform the MOT test - They were not able to find any faults with the previous items that they had recently replaced and which had been identified as fail items by the MOT tester at Halfords. Furthermore, they suggested that the damage to the underside inspection panel could very plausibly have been caused as the car was being driven onto the ramps at Halfords, since the car was not delivered to Halfords in that condition.
6 years ago
Halfords Autocentres has a
1.9
average rating
from
822
reviews
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