Took my work van into halfords with an oil leak. They diagnosed oil filter. Went to collect the van and the next day back on the road my engine blew. The damage was so bad I needed to replace the entire engine. They impounded my van for 2 days. Knowing I was recording. The staff admitted negligence. When realising they had caught themselves out they then called the police on me. There was no adequatly trained member of staff in the centre. I had to wait 3 hours for another manager from another branch to come. Only to say we are not getting involved and we never had your van come and get your keys! They then PUSHED my van onto the main road and dumped it on double yellows. When asked for paperwork as they had verbally diagnosed they said they didn't know where the paperwork was. Now there is no paperwork. They hired me a curtesy van which never turned up. Then an investigation from head office was carried out. Only to find it was the person who did the original work who was investigation. Complete conflict of interest and highly inappropate. £6500 later plus an entire month's loss of earnings. There reasons for not being responsible were for fairy tale reasons which only showed their incompetence.