Booked in to get rear brake pads replaced (recommended by Halfords when I had my MOT there), they said it would take 2 hours, rang after 5 hours, wrong pads were delivered (seems like the same excuse each time I take my car there), they have them now so will take an hour, 2 hours later collected my car, then told it took so long because brakes had ceased (Hmm?), 7 hours in total to replace the pads, no apology, said i would need to return for clips on the rear calipers to be put on? On the invoice spelt my name wrong even though I have been a customer of theirs for the past 5 years.