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Simone Leahing-johnson
Booked my car in for a service at the cost of £199, recieved a call stating my car needed balancing, totally cost £250, the car had previously been serviced 3000miles previous. After the car was collected it was making a squeeking noise when going over speed bumps, a noise it wasnt making before, the noise began to get louder and a then a knocking noise began when steering, so we book the car in with them again for a check, the machanic had the car for 3 hrs and said they could find anything wrong, but checked the suspension and car was machanically fine, advised to bring it back when they would have time to look again. Unimpressed i agreed and returned the car 2 days later, i was then told it was my suspension top mounts, and i needed new tyres the quote was in excess of £400. So we took it to another garage for a second opinion, who advised us our top mounts were fine and tyres still had plenty of life, the car had not been properly balanced and the air filter had not been correctly reattached when it was serviced. They told me that the shock absorbers needed replacing which was the first thing they noticed and very obvious they were unsure how this was missed by the 4 machanics at helfords, they also advised the noise was unrelated to that and not something they would expect from a car with 44k on the clock. They are now having to do a extensive check to find the problem, that was not a issue till halfords got their hands on it.
5 years ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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