I booked my Mercedes CLK 320 (W plate) in for MOT test , ageing but in good condition, on 23/5/2019 at the Halfords Garage in Watford,Wiggenhall Rd WD18 0FN. It failed on a split alloy,three worn tyres, suspension ball joint, and the headlights were "obviously incorrect " ?... the manager Richard Brett-Hymns gave me the news. "Can you quote me for the work" I asked him , " will call you this afternoon " was the reply. Heard nothing for five days. Was being emailed for a customer review by Halfords so called them to explain I had been left in the dark. They apologised and booked me in for a free re-test. I had the work completed elsewhere...manager deals with me again on re-test day. No apologies for his total lack of customer service the first time, and told me it had failed again on headlights."They are a blob, you need new ones" . No explanation at all on what the "blob" was about. The manager, cannot cope with his computer or incoming phone calls, his desk and pc are at the front of the shop in the waiting area. In my presence and hearing, and three other customers, he answered one call , midway through said..." no, he's my assistant manager, he's useless". This was the most depressing customer / service provider exchange I have had for many years with any company / person. The manager has a bullying attitude of the passive aggressive variety. Jo ( the lady ), working with another older guy on the day next to him in reception were both fine.