If I could give them no stars I would. I first visited this shop a few weeks ago after receiving a call advising me cycle to work order was ready and waiting on collection. I arrived at around 6.30pm, the service guy advised me that my order was there but nobody had collected my items ready for collection as promised .. me and my partner spend 2 TWO hours there whilst the service guy was putting my order together, whilst my stepdad also waited outside. You'd think when a company calls you to say items are ready for collection, you literally arrive and collect your items in a reasonable time. However the nice service guy was apologetic and we left it at that, I mentioned due to it being an online order some items may not fit, he kindly advised I can return/exchange them. So a few days ago I revisited this shop bare in mind I did not complain over mishap .... I went to upstairs and was rudely greeted by SIMON, this guy really has very poor customer service, I kindly advised him I have some items to return in exchange for an online order....all he said was you need a manager he's downstairs to and get him ???? Like really ?? He said go and get him he can do it downstairs or get him to come up stairs ?? Who in the right mind tells a customer to go get the manager for them ?? I complained to Andy the manager in store who I advised of all this, apologised, but an apology just isn't acceptable when they have poor staff like that working there. I am so disappointed I brought my bike from there and will never return again. Simon needs sacking! Preston centre