I wouldn't recommend using Halfords Surbiton branch. They were very helpful over the phone & polite. However, when I went to collect my car having had two tyres replaced and a full MOT I noticed that there was some damage to my front bumper which had recently been replaced and so I know it was completely damage free. Cut a long story short they said that it was my word against theirs and that it had to be based on fact. I did point out to them that having to report the damage etc was hassle to me and that it wasn't something that generally people make up especially as the damage was rather minor. For me it was the principle of the matter.