First time using the Bell Green Halfords and also last. Booked on line for Major Service appt at 8.30am, MOT and replacement of two tyres. Arrived just before appt time, reception told me the MOT will be done first. Why? claims that it was booked in first. Not true, I chose the service option first. I asked what if my MOT fail, guy says after service get sorted will retest for free. Doesn't seem logical. The guy then sold me two more jobs: wheel balancing £7.99 each and Oil flush/Petrol cleaner £30. At 10.30am received call telling me MOT failed, head lamps cloudy, registration light not working, a nail in rear tyre, not one I wanted replaced. Told me it would cost £650 to replace headlamps. I thought it's ridiculous. Asked them to do the service I booked and I will get a second opinion about the work they suggest. 10 mins later phone rang, guy said person spoke to me was trainee, could clean head lamps £50 each. I said no, just do the service. Asked them when the service would finish, told me it's around 2 to 3pm. I arrived to pick up my car around 4pm. It's still to be serviced. Why? claims that they have a problem with lift. Asked how many car they serviced that day? there were about four before me when I came in the morning. He said it varies. Did not answer my direct question. Told me it would take one to one and half hr to do the service. This is a major service with two tyres to be replaced! Whilst I was there, I heard they failed two other cars' MOT. Came back 5.20pm waited another 10min for car, man said as a gesture of good will they will not charge me for the wheel balancing or the fuel cleaning. Told me brake padswill need changing as close to manufacturer recommendation. Got my car just before 6pm. Drove away, half a mile later, the drumming started from underneath, gets harder and faster as I accelerate. Could not return to them as they would have closed and I had been delayed too long,was supposed to be with sick father at 5pm could not delay any longer. In evening, checked the invoice they gave me. They did not carry out the wheel balancing or the fuel cleaning, these are listed as recommended work. I don't believe they had done the major servicing properly either in that amount of time which included replacing two tyres. Now I don't know what they did but the drumming noise was not there before. I'm too stressed to go back to them so will take my car elsewhere to check and will raise a formal complaint. It was appalling service. I think they deliberately put my car till last because I refused the works they recommended. The guy admitted my car was in for servicing last that day. Wish I had read reviews on Halfords first, some people call them Halfrauds. That explains it all.