My initial request was for a full service to pre-empt any problems prior to an MOT. This was carried out at Guildford and there was various advisory work including changing all four tyres and front lower wishbones on both sides. My original rims have got tatty and kerbed and I asked if the new tyres could be fitted to new rims and the old wheels scrapped and this was agreed to. On the morning I dropped the car in whoever was meant to be opening up was late making me late for work. The person who did take my keys did not check with me what work I expected to be done. I picked up the car to find the new tyres were on the old wheels and the new ones still visible in the back of my Focus estate... I pointed this out but had already paid and they had no financial incentive to remedy this. Worse still over the next few months it became clear that both front wheels were very badly aligned and there have been problems with the front brakes. I can't prove that Halfords were at fault but it seems strange that the parts of the car that they worked on are the parts that have next cost me money... The car has been taken to a main Ford dealer for remedial work and if anything they are even worse having been pretty much uncontactable and not completing the work within the time that they told me with no explanation of why. I will be asking around for word of mouth recommendations for an independent local mechanic in future!