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Anonymous
I took my car for Service and MOT at Halfords in Charlton two weeks ago. It failed due to too much movement in the bushes. And there was evidence of an oil leak. I was also given a list of other 'red' or 'amber' issues with the car which would have cost close to £2000 to correct - including worn break pads, replacing spark plugs and changing coolant. As they quoted £700 for the bushes I phoned around for another price and a garage recommended by a friend quoted no more than 500. So I took the car away from Halfords. I gave the garage the list from Halfords and they said they would check everything before carrying out any work. I got a phone call later that day to say that the car had been examined by two different mechanics and they did not think it should have failed on the bushes as they could detect no excessive movement and the 'oil leak' was due to a spill when the filter had been changed (part of my Halford's service). They took it to a different MOT test centre and it passed with no advisories. The other work that Halfords gave me the impression was extremely urgent will need to be done eventually but not for another year or so. That means I can do it gradually and spread the cost. I would love to make a complaint to the DVSA because what Halfords are doing is nothing short of fraud but it looks like you have to pay a substantial fee if you want to appeal against an MOT decision - and you have to wait for the DVSA to re-examine it. This is probably why Halfords behave the way they do. No comeback. I would urge anyone who is thinking about using Halfords for their MOT to be aware of these practises that seemed to be happening across the country. My experiences are echoed by a lot of other reviews on this site.
5 years ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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