Went to Halfords Autocentre, Weybridge for a tyre change. Waited 2 hrs before they decided to tell me they couldn't undo the locking nut. Told to come back the next day, where there would be a welder on hand, who could undo anything !! Arrived late afternoon where I waited a further 2hrs before being told the welder had gone home for the day. After this I decided to the leave the car there over night, so they could do it first thing when they open at 8 am. Arrive at 9:30am, where I waited a further half an hour before anyone even acknowledged me. The the guy decided to laugh in my face and say " your never guess what the welder won't be able to do it until midday !!!! " At this point I decided enough was enough and demanded my money back, that I had paid upfront on Sunday. The guy on the counter phoned customer services, where I gave back details to a lady on the phone and she proceed to tell me the money would not be back in my account for 3 to 5 working days and told me it was a company policy. Working in retail myself I explained this was not exceptable and demanded my money back today. She then decided should could process the refund today and the money would be back in my account by the end of the day. WATCH THIS SPACE !!!! Please Never use them. My Wheel nut is ruined and waiting on an expert to sort it out. They are a bunch of COWBOYS