Another awful experience of Halford autocentre (Watford branch) to add to the list below!!
Booked in for a service and asked for a quote on 2 new tyres, was called 2 hours later to say my battery wouldn't hold charge... I had never experienced any issues with my battery in the past, I was also told I needed new brake pads and discs as these were dangerously low and finally 3 new tyres. They said this work was going to come to 1140. I asked them to brake down the quote to me and all of a sudden they got it down to 930.
I said I would have to speak with my husband and call them back, within 30 minutes they had called me again and were pressuring me for an answer. I said to go with the battery and brake bits but I would sort the tyres separately. When I asked for a new quote he said 790, I asked how 3 tyres was only going to have cost 140, he then suddenly changed the quote again in seconds to 685.
I went ahead with the work only to find after a few hours of having my car home oil had leaked all over the driveway! a technician friend came to look for me and they had broken my oil filter during the service, when I rang them about it they tried to say it was fine when I left them it had been checked. After a small dispute they agreed for me to bring it back the next day and ended up having to replace the whole thing!! now I have no trust in the other work they have done including my brakes and battery and a driveway covered in oil. the man in the shop didn't seem overly bothered and didn't even know customer services email address! useless service. overpriced and useless workers. DO NOT USE THESE MONEYGRABBERS!
5 years ago
Halfords Autocentres has a
1.9
average rating
from
822
reviews
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