Wow, just when I thought Halfords couldn’t be both any more useless and solely money orientated these guys excel one again and achieve new highs of inept capability! Two years ago Halfords Redditch undertook an MOT on my wife’s car, passed it, and then 2 weeks later for the free winter check stated it was dangerous and the suspension arms needed replacing. Funny how this wasn’t picked up at the MOT! So, I thought I would give Halfords Autocentre in Stratford-upon-Avon a chance with my 2015/16 plate BMW F31 Touring and booked my MOT as convenient as local to my work. It underwent a full major service by BMW in late November 2019 and passed with flying colours including the comprehensive vehicle inspection and test of all controls including exterior lighting. Note nothing had been altered since. I paid up front for the MOT and a lighting beam adjustment as felt they were perhaps a little too low, and an air-con. Dropped the car off before 11am and spoke to the Reception guy who was polite but hadn’t a clue about the process of air-con recharging and kept staying they only had the old gas and not the new one for my car, but could probably do it, yet he didn’t know - helpful. I asked for them to do what they could and to leave it if a problem as it was fine anyway. I then get a call from the same guy stating it’s failed on the low beam which I immediately think is total trash. Oh and they also gave an advisory on all 4 tyres which are 3.3mm-4.1mm all round and way above the minimum 1.6mm. He suggests fitting some H7 bulbs instead at £40 and I agreed given the expiry of MOT cert was the day previous and needed my car for work and children pickup. Two hours later I go in to check progress and to my sheer bemusement they can’t get the bulbs delivered !! This is Halfords for Christ sake you sell them in practically every store! He phoned their parts guys, moaned a lot and stressed his disappointment and then said it would probably be another 2 hours. I took this opportunity to get my vehicle out of there and took it to Birmingham City Centre which was closer to home anyway and managed to get a slot at another MOT station. Low and behold they put the vehicle through the beam test with me present and it was fine and height needed minor adjustment. All tyres checked on ramp and measurements as stated above taken so NO advisories needed. Avoid these guys like the plague, or a better analogy would be avoid like zombies with the plague, although that would be a discredit to the zombies who could actually demonstrate more competence in their roles at this woeful place.