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Anonymous
Posting on behalf of a friend. If you do not sort this situation out and take responsibility for it. We will take the situation further. No joke. We will stand up for our right and make sure this problem is sorted. So after a 4 month debate and basically an onslaught of bills, I can now officially say that my Astra GTC is now ruined. Due to the incompetence of the Autocentre in Tunstall. Initially the car was quoted nearly £1000 for a clutch, after the car was taken apart by the good folk of Halfords Tunstall; half assed put back together, there’s now £5000 worth of damage on it. I wouldn’t trust a mechanic from Halfords again due to them not even being able to put a fly wheel back in properly which effectively destroyed my engine. Not to mention all the parts that were missing off the car when i collected it, including bolts in the gear box, along with a lot of other parts that were put in the car for a reason. So thanks Halfords, after speaking to your claims team and being told a gentlemen called ‘Ed’ had been in touch and resolved the issue (even though we’d never spoken to him) and when we finally got on the phone to ED, we were informed that it “wasn’t his problem” and ultimately our car is now goosed because of your state of the art team. Well done 👏🏻👏🏻👏🏻
4 years ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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