Login
Start Free Trial Are you a business?? Click Here
Mr D B
My personal experience with halfords (south Tottenham branch) has been excruciating to say the least. I purchased a bicycle for over £500 and it fell apart in traffic 10 minutes after leaving the store. I returned the default cycle only to be accused by a member of staff (Garry) of trying to get one over on halfords. Moving forward the cycle i had purchased had liquid brakes and I found myself going back to halfords on average 3 times a week with problems pertaining to said breaks this continued for the better part of the year( I kid you not) many of the staff were dismissive to say the least store manager Andy wasn't very helpful even though he tried... half heartedly I believe he felt sorry for me at this point .the assistant manager Chad was extremely rude and obnoxious I had witnessed this while standing in line waiting to be served and low and behold Chad's attitude was no different when it came to myself. I continued to go back to halfords to find a solution to the breaks that had been malfunctioning from the very first day and to date the breaks are not in working condition .I had made contact with head office on numerous occasions and that also had little to no effect. On my last visit I let the assistant manager Chad know exactly how I felt with no filters and that ignorant man let slip that my line of bike had been recalled over faulty breaks but insisted that mine was the exception while grinning awkwardly at that point I walked away either that or go ballistic. Like a glutton for punishment i had returned and a man with a very bad attitude named Daniel attempted to assist this resulted in a full blow argument on the shop floor after I asked for a break down of what exactly I was paying for. At this point I was a regular at halfords and was paying to rectify a reoccurring problem and frankly had enough. The store manager intervened and I was asked to bring in my receipts for outgoings and I was more than happy to . At least this would give him a chance to see the injustice that had taken place. On producing receipts it was pointed out that a handful was blank? I was speechless but knew exactly who had last served me(Daniel! ) I requested that he came to the desk as I demanded an explanation at this point Andy had made me aware that Daniel had been suspended pending an investigation, and like that my money dissolved I have never been back but strongly advised that any persons thinking about purchasing a bicycle or seeking repairs look else where save yourself the drama if your looking for a friendly service with a smile this is not the place.
4 years ago
Read Halfords Autocentres Reviews
Halfords Autocentres has a 1.9 average rating from 822 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial