We booked online for a service Feltham Autocentres , paid 229 upfront dropped the car at 8.30am. They called us after a few hours to tell us they “found things” .. 2 front tyres had cracks , pollen filters , brake pads and disks needed .... Quoted plus 1000 to which my husband said no way , refused the tyres , my husband is a mechanic he told them he could get tyres cheaper and do it himself. So they quoted about £250 for pollen filters and All round brake pads and disks , we agreed for them to do it. It took the whole day until just before 5pm in a Saturday for them to call us , we get there and were shocked to be told our bill is £800 to which my husband flatly refused saying that was not the price he agreed to on the phone. The manager was very rude and aggressive and at one point told us if we can’t afford it then we can agree a monthly plan, ha ha jokes. Police told us it’s a civil matter they can’t help but gave us some advice. Halfords told us the calls are recorded so we said yes go ahead pull the recording , prove us wrong. Oh no they says, the recording can only be retrieved on Monday. My husband told them , ok then remove those parts and put the old parts back , “oh no we can only do that on Monday” so now we have no car for the rest of the week end since we are not agreeing to pay £809 for something we did not agree to , we must wait until Monday. I believe the guy who spoke to my husband may have made a mistake .. on the other hand we bought our car in November , second have , 2016 Mercedes amp , we haven’t used it much in the 3 months since Covid and now I am even suspecting that perhaps the brake pads may not have even been worn ...... come Monday we will ask them to put the parts back and my husband will check for himself. In hind sight my husband could have done it himself but he’s tired and busy so we thought Halfords is reputable let’s just pay the £229 for the service. We will insist on listening to the recording for peace of mind. We will never deal with Halfords again , ever !!!!!