The first time we've used Halfords Autocentre, and having a terrible experience. We took our car in for a routine service before a long trip we need to make, and 10 minutes after picking up the car today, it broke down. My husband was left stranded with no hard shoulder on the A406. They also left the car with a dent in the bonnet. Just to clarify there was nothing wrong with the car before the service (no dent either!), and they were replacing disk breaks, brake pads and a timing belt only, which were not 100% necessary but advisable. Now there seems to be a major issue with the car, as well as an unexplained dent and after ringing them they spoke to us as if they had no time at all to sort it out, stating they were clocking off at 5:30. If we bring the car on a breakdown truck to the forecourt we can't leave the keys anywhere so have been told we need to travel back again tomorrow to give them the keys. We're supposed to be setting off on Saturday for an important trip and judging by the service so far we are doubtful they're going to help us get it working in time (took about a week and half to get the car back the first time). They are clearly taking far too much work on with many cars backed up, and the customer service and workmanship is clearly suffering. We've already paid for the 'service' which seems to have both dented and damaged our car so we can only hope that they will fix whatever problem it is, or we will have to take it to a reputable garage and pay again, to fix the problem they've caused (I think it's highly unlikely that this problem is unconnected to the service since we've never had a problem before and it broke down literally 10 minutes from the garage). After speaking to customer services for Halfords Autocentre I also do not hold out much hope of improving service judging by solutions offered by the customer service representative. Let's see if any of this gets sorted in a professional and reasonable manner given the circumstances, and if so I'll be happy to amend this review. At the moment I would strongly advise not to use Halfords Autocentre in any capacity.