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Angelie
I really believe Halfords Autocentres should be investigated by the Trading Standard Agency as they are a scam and just take money from customers. I remember I took my previous car there back in 2014 and 2015 yearly for a “service” I thought I always paid for. Early in 2016, in the middle of traffic, my car stopped and the engine light showed up. Halfords did not have anything available the next day so I was forced to take my car to another garage- and here they confirmed that my car had not been serviced properly for the last 2 years that’s why it gave up and needed a full service immediately! I cannot believe that Halfords fooled me for over 2 years! This is at the Ashford Autocentre and they are all the same as I went to another branch (as fool as I sound, yes I did go to them again but this time for a brake check!). The useless “mechanic” kept pressing my brakes so hard without the car being on or even moving and then suddenly a loud like explosion noise came from under the bonnet! Immediately the brake fluid came leaking, so I panicked but he didn’t care and said my brake is faulty hence that happened, he did not want to take responsibility for his fault and he quickly went back inside, gave me a quote and said it will cost me over £400 for what he’d clearly caused- went to another garage and got this fixed for £250. This is the Catford Autocentre. I called customer service to complain and the lady said sorry and offered me a free MOT voucher HAHAHAHAHA!!! I do not go to Halfords anymore except for air fresheners LOL. Honestly, save yourselves from misery and avoid these scammers already! NEVER EVER AGAIN!!!
4 years ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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