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Lauren Smith
If I could give no stars, then I would. I took my car in for a free brake check due to some slight juddering in my car. Well, I was knocked sideways when they call me in store 1.5 hours later. "you may want to sit down" sit down I definitely needed as I proceeded to be handed a £1504 bill. "you'll need a new exhaust system" "you need this and that". They did offer me a tour of my car and showed me some problems, however, like I said to them there and then "you could be showing me anything" they then proceeded to apply pressure onto me and stated I could pay in installments. They then proceeded to state "If you get these issues sorted your car will be mint". I told them, I would need time to think about this and took my car away, they did however make me wait a further 30 minutes whilst they put my car back together. As I was leaving, the mechanic made me feel pressured and vulnerable stating that this car shouldn't have passed its MOT only 9 months previous and continued to apply pressure, presumably for the massive £1504 bill. I was fortunate enough to be near another local garage in which I've had dealings with before. They checked my car and stated that first and foremost £50 of welding was required, not a new exhaust system. This was a massive red flag for me from Halfords and their "new exhaust system" assessment. The local garage has my car now and is checking it over again for me for peace of mind. Rest assured, some of their lies have already uncovered so won't be surprised if there is more. I would avoid Halfords at all costs. Go local and support honest, hardworking mechanics instead. I'd not trust these clowns to fix my nieces little tykes toy car. AVOID AVOID AVOID.
4 years ago
Read Halfords Autocentres Reviews
Halfords Autocentres has a 1.9 average rating from 822 reviews

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