NO STARS. Ridiculously rude staff. I’d been coming here for years and the recent change in personnel are near on incompetent. Brake pads and discs were changed by Halfords a year ago and starting getting vibrations with the car shuddering recently. Booked the car in on Wednesday for a Friday check as apparently there is a lifetime guarantee on the brakes. Turned up shortly after 9am and was told to leave and turn up another day as they had overbooked. Was then told some lie about head office who make the bookings hadn’t consulted with them. Total B/S as I recognise the voice of the manager at a Romford who made the booking. Totally incompetent and very rude. Totally bodged my brakes when they ripped me off a year ago with the disc and pad changed. Also had a horrible experience in March. Was told to come in the morning for an MOT. Turned up and was told I’d missed my 10 minute testing window and that the DVLA would not accept the test??? If the dvla ran to such a strict timetable then i am superman. Utterly poor service.