Zero stars I wish I had done some homework before taking my car to a Halfords auto center but you live and learn.
I had booked a apt for a MOT for my daughters fiat 500,
I was called by a member of staff that same day informing me that I needed my oil sump replacing due to the amount of oil Comming out,as I hadn't noticed any on my drive at all it did take me by surprise.
It was not made clear to me at this point as to whether the car had been through the MOT process.
So I reluctantly went ahead and agreed for the job to be done at the cost of £477 naively thinking that I would be picking the car up the next day all done and passed.
I was then called the next day by one of your employees (after the sump had been done!) expecting them to say the car was good and ready but how wrong I was.....
They proceeded to tell me a long list of jobs that needed to be done in order for the car to pass the MOT.
I was told that basically the car was corroding from the underneath and that it was deemed unsafe until the jobs were completed with the total cost being around £1100-£1200 but could possibly be more.
As you can imagine I was completely shocked as I would have thought that this level of work would have been more than noticeable whilst the sump was being looked at.
I was advised that I would be able to spread the cost interest free over a 12 month period so it would be much more affordable,as you can imagine at this point I felt that very pressured to make a decision regarding the additional repairs that Halfords advised were needed on the vehicle and felt like the driving force behind the call was for me to pay out even more money!! So I decided to pick the car up without the work being done.
The point I am trying to make is that if was aware from the start of the list of jobs I may have not botherd having any of the repairs carried out on the car but instead i drove away £477 down plus the cost of the MOT for an unusable car,this is not acceptable.
I have since had the work done on the car that needed doing in order to pass the MOT i.e tyres and brakes at an additional cost of £400 the car passed and there was a shocking difference between the two MOT certificates.
I so hope this dose not happen to someone else.
This is a hard time for everyone and you should not be taking advantage of people.
SHAME ON YOU HALFORDS!!!.
4 years ago
Halfords Autocentres has a
1.9
average rating
from
822
reviews
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