I had booked my car in at the Basildon branch of halfords autocare centre through blackcircles. I found it strange that there was a morning and afternoon 4 hour slot available so took it that it would be on a first come first service basis? I chose the afternoon 1 til 5 slot arriving at 12.50 only to be told I had to leave my keys and come back at 5! I explained that I had to pick up my kids from school and this wasn't an option just be told that blackcircles work pretty much paid peanuts and that they fit their jobs in between the better paying service and walk in jobs. I dealt with a man called Scott Mathieson and he was so unhelpful and told me they couldn't guarantee my car would be ready so I'd have to come back at 4 o'clock for which I was still made to wait over an hour! Shocking customer service and the bad news is I had already booked my wifes car in for the following monday which I tried changing to another fitting centre (through blackcircles who I had booked the job through)but this couldn't be changed by this time! So my dissatisfaction of the basildon autocare centre continues. I told Scott who I was dealing with, that I had booked another car in for monday morning and if I arrived abit before the 9 o'clock morning slot and would it be possible to do the one tyre change(20 minute job max)as I was going away on holiday and leaving lunchtime but no could not guarantee this and would have to be left with them for 4 hours again?? So I decided Monday I would do the last bits of running around and get my car a little later in the slot (got there at around 11)to be told you should have brought your car here at 9 and couldn't do my car until the afternoon now come back at 4!! So I decided we would have to be inconvenienced even more now and travel that evening. I returned to halfords autocare centre at 4 as was told still to be made to wait another hour and a half to replace 1 rear tyre? I was really angry as me and my 10 year old daughter was made to wait in the car being victimized for our little job that was worth peanuts to halfords and watch a stream of people coming in and out, staff running around for them because the jobs must have been worth more. I called halfords customer service to complain and was told I would get a call back from the area manager but am still waiting. Disappointed disgusted with the overall service and will never use a halfords autocare centre again!