AVOID DARLINGTON STORE!!!!! AVOID THIS STORE!!!!! It is recommended to exercise caution when considering shopping at this particular store. The recent experience involving the purchase of an Apple car player as a Christmas gift for my daughter at the Darlington branch in March 2024 has been quite disappointing. The car player purchased was found to be incompatible with the vehicle, resulting in multiple instances of the car experiencing voltage faults. This issue has also caused the stop-start function to cease working, which is a requirement for passing the MOT test. Despite numerous attempts to resolve the matter with the branch manager, Andrew, there has been a lack of response. During one of the visits to address the recurring issue, my daughter's car was issued a parking ticket for £60 while under repair by Mark at the Darlington branch. After reaching out to Gillian, who identified herself as the acting manager, she acknowledged that the parking fine was issued in error due to a mistake on the part of the fitter for not registering my daughters car. Gillian assured my daughter the parking ticket would be dealt with and not to worry. However, my daughter received a notice from the parking company today demanding payment of now £100 within 7 days to avoid potential legal action. I drove my daughter to the shop and was directed to the acting manager Michelle. She declined to address the issue, stating that her responsibilities primarily involved working with bikes and we would need to speak with Andrew the store manager. Michelle refused to look at the parking notices stating it was has nothing to do with her. Upon contacting the head office and speaking with Themba from store support, he communicated that they he was unable to address the situation directly and would need to involve the store manager. It is concerning that Halfords has allowed such a lapse in customer service, which has not only caused financial distress, inconvenience but also puts my daughter's credit rating and future at risk. How can a store manager and several acting managers demonstrate such disregard for a customer who has made a purchase and leave a young lady my daughter feeling concerned about potential legal action, her furture and enforcement measures that are not of her doing. Halfords would you care to explain?