I am incredibly disappointed with the service my husband and I received at Newark Halfords Auto Centre today. Both of our cars were booked in for MOTs—my husband’s in the morning and mine in the afternoon—and the experience was frustrating and unacceptable on multiple levels. Firstly, my husband’s car failed its MOT due to an engine light, but your team claimed they could not diagnose the issue and advised us to visit another garage for the diagnosis. This is shocking—we paid for an MOT service, yet your team lacks the capability to investigate the reasons for a failure, forcing us to pay another garage to do what should be part of your service. Secondly, your team claimed his coolant tank was leaking and needed replacing. This is completely unacceptable as last week, my husband had brought his car to this very garage for the coolant issue, only to be told there were no staff available to fix it. He then took the car to another garage to resolve the problem. For your team to now claim there is still an issue feels like either incompetence or, worse, deliberate dishonesty. My own MOT experience this afternoon was even more appalling. I arrived a few minutes late due to traffic (your staff claimed it was 9 minutes, but my phone said 6). I was greeted by Brandon, who was rude, unprofessional, and deceitful. He refused to carry out the MOT, claiming it "legally has to be done on time." He sat laid back in his chair, spinning on it with a smirk on his face. He later admitted that the MOT tester had already gone home, even though we had seen the tester just as we arrived. It became clear that the MOT tester wanted to leave early, and rather than being honest, Brandon made excuses to turn me away. What makes this even worse is that earlier in the day, we received a call asking if we could bring the car in earlier. We explained this wasn’t possible because my husband was at work and couldn’t take me home afterwards. Had we known that the tester would leave early, we wouldn’t have booked in the first place. This is a far cry from the excellent service we’ve received from Halfords in the past, where we were always greeted by polite and helpful staff. Today’s experience was the opposite—Brandon was scruffy, rude, and dishonest. To top it off, my husband has since taken his car to a diagnostic garage, where the issue Halfords quoted at £300 is being resolved for just £60. The other garage cannot understand how Halfords came up with such an inflated price. This experience has completely eroded my trust in Halfords. From poor service and misdiagnosed issues to rude and deceitful staff, I am extremely disappointed. We will not be returning, and I will be warning others to avoid this garage.