I booked my wife's car into Halfords at Byfleet for a service & MOT. When I arrived at 9.30am I was told the car was booked in for 8.30am and that our MOT slot had gone, I said we were given 9.30 to drop the car in but the guy insisted it wasn't correct. He made me feel like a liar and wasn't very courteous at all, he said they will do what the can. At 14.13 in the afternoon the same guy called me to say our car had passed the MOT but the front break pads were approximately 1 mm under the recommended limit and suggested to have new pa ds fitted. I said if we went ahead what time would our car be ready to collect? Between 4 &4.30 pm was his answer, at 4pm we drove to collect my wife's car and when we arrived the same guy told us they had a problem with a bolt where the thread had gone so they were unable to complete the works until a new bolt was found therefore we had to leave the car overnight. The following day we had not received any communication from Halfords regarding our car so at 12.48 I called Halfords for a progress report only to be told they haven't found the part but he would call back in 10 minutes to give us an update. Yet again no phone call so I called back at 2.39 pm to be told again the part has not come but was promised this afternoon. By now we were getting very frustrated with being fobbed off etc. Then this so called 'mechanic' said he could put on a new hub but it would cost another £170, so therefore a set of front brakes was now going to cost £400 for Peugeot 307!! Then came the old soldier the breaks couldn't have been fiited correctly previously, as this was the first set of front brakes to be renewed and the car had only done 32k miles they were looking for a scapegoat. That conversation finished at 2.50 pm after again saying he would call back in 10 minutes. It is No 335 pm and yet again no phone call. What a shambles for a supposed 5 star company, I wouldn't give the one!!