Vivian, my representative, responded immediately to my email request for information on ordering multiple logo-branded coffee mugs for a patron thank you gift. She sent detailed information to me on a Monday and by Tuesday had our logo loaded into the files and gave me a quote which was very reasonable. Throughout the process of speaking on the phone and emailing, Vivian was personable, caring, concise, patient, and very professional. I would order from Halo Company again because of the professional contact with Vivian. I feel confident that my order will be precisely what I wanted, and delivered on time.