As a brand new customer, never having used a vape, i bought the Triton II starter kit. It came disassembled. The instructions were printed light gray on white in a very tiny font so i had my daughter assemble it for me. After assembling the inhaler i added the vape juice and charged it over night. The next day I tried to use it. Nothing! The thing would not work. I sent it back, AT MY OWN EXPENSE. 7days later, Customer (Non) Service replied that it was fine and it must have been user error. No refund. They are shipping or back to me. I will give it to one of my vape using friends but i will shop local from now on. Lesson learned.