Hammacher Schlemmer is a complete rip off. They say 100% satisfaction guaranteed and life time warranty which is a complete lie. I bought a rechargeable fan so I did not have to use the cord. It stopped working so I contacted them for a replacement and I found a $59 fee on by charge card. I have called customer service 2 times and each time they say there is a fee for postage which is fine and that the rest of the fee is part of the swap. They will not let me talk to a manager and at this point I have paid 50% of the replacement cost for something that should have been free. All I can say is "unbelievable" and this has got to be illegal. For saying 100% satisfaction guarantee and all they have made me is furious!!