Two stars only because the fitter has done nothing wrong (in my view) and what he has completed so far - he has done an excellent job. The company itself is at fault and they must be incredibly frustrating to work for. Delivery company failed to deliver all parts on time and one item was delivered damaged. The fitter was booked out back to back meaning another two weeks delay until we could be offered another date for him to return to complete the job. The company seriously lack communication skills and have failed to inform the fitter on whether the missing parts are due to be delivered or to be picked up by himself at the warehouse. Incredibly unprofessional considering the prices they charge. We are left not knowing if the job can now be completed as promised tomorrow (April 12th) as the fitter does not know where the parts are and nothing has been communicated to him. Our other home renovation projects have been delayed due to this mess. If you choose Hammonds, I would suggest to allow at least a month for the job to be complete, even if it's only scheduled to require two or three days work. I'm waiting close to 3 weeks for a 2-day job to be completed at this stage. You should presume that there will be hiccups and delays with these guys and the fitters seem to take the brunt of it all as they have to face the unhappy customer on site. Fitters seem overworked and the company uses an incompetent delivery service and lack overall project management skills which is not reassuring. I am hoping that I am at least happy with the work once it is finally completed but this is certainly not a good start at all.