Same as everyone else is saying. Designer promises the earth. Long wait for fitting then cancelled date and changed fitter. Unable to get hold of anyone on telephone, all contact through “my account” which is completely frustrating. COVID seems to be being used as an excuse for no contact. Can’t customer service staff take calls from home as many other companies are managing to do? Expensive products, flimsy fitting. The cheap plastic fittings on door tracks seem inadequate for weight of doors. Wardrobes only fitted in March in a spare bedroom, wardrobes used infrequently. The two end doors are not square with the frame, one has a gap of 2 inches at the top. The “soft close” mechanism is faulty so the doors crash into the frame. Have received a short, curt email offering to send a fitter to have a look on 15th July. No apology. Let’s see if they stick to this date.