Fitted shelves fell down, very dangerously. Never seen such bad handy work, combined with bad service. Please do not ever use this company. There were supposed to be 8 hooks attached to back of a large, very heavy fitted shelving unit, 4 hooks were used... None of which were attached correctly! The one hook that was actually fixed to the back of the shelves didn't even have a wall bracket to hook onto! The remaining 3 hooks were not attached properly to the shelving unit (they were loosely hooked to the wall brackets after the shelves had fallen), a slight shake of the shelving unit would have brought it down sooner. Fitted shelves were installed above a desk where a child studies! Thankfully it didn't end too badly with no major injuries. To note other things... bad craftmanship on the handles of the fitted wardrobes and drawers with no accessible way to fix the handles (only reason they haven't fallen is cos they're actually supposed to be supported by the floor). They were very difficult to contact and had the cheek to coerce payment when the job was no where near finished... despite them delaying and delaying and ignoring phone calls