To all who have issues - I ordered an installation, dressing room, at the end of January. Installation was due at the end of April … still not finished to date and will not be finished now. Too many issues to note all of them. Numerous visits with damaged and wrong parts. It has taken months and months but I finally got a full refund. I gave Hammonds every opportunity to fix the problems. To those who are getting passed around various faceless personnel on the telephone - go to the top and bombard. This is how I got the company to finally notice the issues I was experiencing. There is readily available free information on Companies House website which you can then use to work out contact details. I am sure a customer support agent will jump in to this thread and say there are thousands of happy customers as happens on all the complaint posts. However this does not help the customers who do face issue after issue with products that are of poor quality and definitely not in my experience matching to the standards expressed on the website. The following is an extract from an email I received yesterday. “Whilst it is with regret we have to advise we will not be able to improve on the furniture that is in situ, this was the very reason Hammonds agreed to refund you in full of £xxx and void the 10 Year Guarantee. Therefore, I must advise we will not look to complete any further works on your Furniture as it would be deemed a futile exercise given Hammonds have already admitted we are unable to meet showroom standard and agreed to a full refund.”