Since the beginning of our engagement with Hammonds, we have unfortunately been disappointed with how the company and its employees has gone about things at pretty much every step: 1) Our original designer called us on Sunday at 10:00pm, inebriated at a wedding asking if they could move our appointment to the afternoon so they could have a good time 2) After speaking with the Regional Lead, our second designer was fine, but then it turned out that her measurements were off by quite a way which affected the actual design of the wardrobes and we had to make changes with the pre-fitter 3) Hammonds moved our original fitting date (11th July) with only 3 working days notice. They called to inform rather than ask, and weren't apologetic. After pushing back on this, I received no update after 24 hours, and had to call Hammonds for an update rather than be called back. Once I gave my name and address, the line coincidentally dropped out, so I had to call back and have further conversations. During this time they had updated the new date on the online portal, again, without discussing this with me. Eventually after escalating to the Regional Lead again, and highlight the incredibly poor communication from their staff, we kept the original fitting date 4) Original fitting was then supposed to be over two days, the 11th and 12th, but due to the issues above, the wardrobes weren't ready to be collected by the fitters so ended up having to do it all on the 12th July To be fair, the fitters did an excellent job and managed to get it done in one day. However, I learnt that they are external to Hammonds which doesn't surprise me. Overall, we ended up going with Hammonds due to the quality of materials vs the cost, as the likes of Sharps were FAR more expensive. However, after this experience, we won't be coming back to Hammonds again.