Appalled by the customer and after sales service from Hammonds. We explained that we were extremely dissatisfied with the shoe racks. The shoe supports take up far too much space that could be used for shoes. We asked for the shoe racks to simply be replaced with another shoe rack without the middle support accepting that the rear support can't be moved back. This surely not even at any cost to Hammonds. The Hammond's designer did not explain the limitations of the shoe rack. If we'd have known we'd have opted for drawers instead. But we were informed that post installation this would have been at our cost. So not an option. The door to the shoe racks has a mirror fitted. So this has 180° hinges. But the hinges are bigger than expected and clash with the shoe racks unless you open the door fully. This should have been explained at the time. The laminated finish to the doors was poorly fitted resulting in a scratch mark. So we are having these replaced and taking the opportunity to have the mirror and 180° hinges refitted to a wardrobe door. Not ideal. But overcomes the issue explained earlier. Mohammed tried his best for the management to see sense. But alas not. We were even prepared to keep the defective doors on the condition that Hammond's replace the shoe racks. But they are happy to waste money on the doors and have an unhappy customer. Suffice to say they have lost further instructions losing £1,000's on future sales. The push doors are awful too and clearly not fit for purpose. Luckily the fitter, who was excellent, advised us to fit handles.