Do not buy from Hammonds Furnitiure. They do not respond to complaints. They do not answer Emails and they do not return calls.
I complained on 24 September 2023. Their Complaints Procedure states that they will reply in writing in 5days. I have been waiting 4 months. They are even ignoring my solicitor. It appears from other reviews that it is company policy. They need to be exposed
My experience
1) design was wrongly based on a 6ft bed. Only clue was the width of the bed shown on the plan in millemetres. Who knows how wide a 6ft bed is in milllemetres. 2) On-suite door hits the dressing table stool when opened.
3) A 450mm deep dressing table was fitted. I ordered a 600mm dressing table on the recommendation of Hammonds' designer to accommodate a mirror.
4) Fitter lead me to believe that there was space to fit an additional 450mm cupboard because the design was wrongly based on a 6ft bed. Fitter offered to arrange it. I asked him to include a stool that was overlooked at the design stage. Hammonds sent me an invoice for a staggering £919 and now my 5ft bed will not fit.
8 months ago
Hammonds Furniture has a
1.6
average rating
from
136
reviews
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