The absolute worst customer service from any company I have ever dealt with. Proceed with caution or not at all! After reading reviews and going to the Hammonds website, I booked in a design consultation to get storage for under my stairs. This was on January 2nd, the designer was professional and I went with the design and paid and booked for the works to be completed. The designer recommended a building contractor to open the aperture, which again I went with. Very quickly I received dates for both a full survey and installation. Great news, or so I thought. This project was going to be compate on the 29th January! Little did I know.... The customer service team cancelled the survey multiple times, but I got the remedial works done in any case, opening the aperture. When they finally came to complete the survey in February the surveyor told me that the design was incorrect and we couldn't have what we paid for. I thought OK, these things happen, that's why they complete surveys, so accepted it would be different and was due a refund on the bit they couldn't do. The installation was due on Valentines day. So Wednesday 14th February, not ideal, we had to cancel plans etc, but hopefully it'll be worth it... Again I was wrong what a nightmare this company are! After spending the day here, the installer tells me that the units are the wrong size and he couldn't complete the work, to make matters worse, Hammonds IT systems were down, so he had to call them sharing the detail and they couldn't get another date. The hoise looks a complete mess now. I finally get a contacted by customer services who were nonchalant about it, (this must happen all the time), and got re booked for Saturday 2nd March. I had my reservations, I double checked and triple checked with the customer services team, I also messaged the installer to confirm he could do it as I had to cancel my weekend plans. They all assured me that this was proceeding as planned. OK, I thought, it's happening, I've lost a lot of time already, but at least I thought, it'd be done. Come Saturday 2nd March, with all other plans cancelled, I wake up to a message from the installer sent at 5 minutes to midnight (I was asleep), to say that the fixtures had not been manufactured and he wouldn't be coming. There is no one to contact in the office on a weekend (not that they answer calls during the week), so yet again, I have lost time and money waiting for these guys with no next steps. My place is a mess and I regret ever looking at the Hammonds website, let alone paying them thousands of pounds to let me down at every turn. I would avoid this company at all costs. Don't be like me.