If I could give them 0 stars I would. The initial experience is very positive, the team that came to do the design and the initial survey were all very professional, so I felt that we were in good hands with Hammonds...well nothing could be further from the truth. The initial build was cancelled or rescheduled several times often without any notice, so I would have to call them to find out why the fitter did not arrive. Once the product was eventually fitted, there were some snags that needed to be attended to, and that is when they really let themselves down...unreliable fitters and the customer service person that I spoke to on my last call to complain was just completely indifferent bordering on rude. Not once did she even apologise for the inconvenience of having the fitters cancel yet again for their follow-up call for the snag list. The quality of the product is okay, but not worth the hassle.