I wish I had read these reviews before spending over £8K (allegedly worth over £16K of course but discounted). The reviews I saw were high starred but I know understand that people are told by the fitters that if they don't get a good rating then they don't get paid - apparently they get 75% and only get paid the rest after how many revisits. Appointment with designer was positive and follow up with surveyor confirmed the measurements except that our computer tower was not going to fit in the cupboard it was supposed to fit in. We were having a corner desk, shelving, cupboards and display cabinets fitted plus a tall cupboard in a room we call the study. All the drawers came with wires on them for hanging files which were not required or requested, some of the units were sticking out albeit slightly under the worktop and the drawers were not closing without a gentle shove. The biggest disaster was that the tall cupboard did not fit and we came in to find the fitter had cut off part of the window sill to make it fit. The two large drawers especially with the wire inserts are a waste of space. We ordered this in February and it was fitted about six weeks later. After a visit from an Area Manager the windowsill was to be made good and the two large drawers replaced with three useable drawers plus an opening like the one in the desk top was to be cut in the side of the cupboard so we could use the sockets inside. We were finally advised that the revisit would be on 31st May and then contacted to ask if this could be brought forward to the morning of 27th - Bank Holiday Sunday. We agreed to this as my kitchen is filled with books and office stuff which we have not yet been able to put away. We had two messages confirming the fitter was coming between 0800 and 1200 and made plans to go out with the family later in the day. On Saturday the fitter text to say he would be there between 12 and 1pm. We explained we had plans in the afternoon based on the twice confirmed time he was expected and he said he could come in 31st. Apparently the fitter had to give priority to someone who had been waiting over 5 months to get something fixed. We cancelled our plans as I needed this done. Still not finished as no drawer fronts of the right size had been supplied to the fitter. No idea how much longer we will have to wait but the whole experience has been very poor and I feel totally conned. I did the buy now pay later option as I thought this would provide more security if something went wrong but not sure if that is the case as it is not Hammonds I "owe" the money too. Would probably have been better to get a joiner in to build what we wanted as this is not bespoke furniture - just flat pack.