I had fitted wardrobes in my bedroom in December, lovely job carried out by Aaron and was impressed with the service and fitting. I called them in January, out came a designer to design a media unit in my living room, slight snag as they failed to let me know I needed to move a socket but no problem, I can get they done - this was picked up by the surveyor. The surveyor comes out and after slagging off the designer, I ask him to mark on the wall where the TV is going so I can get the bracket up etc. I wasn’t happy with the measurements so I complained and another one came out (the one who did my wardrobes so I know he’s good at his job) and yes, the measurements were incorrect so good job I double checked. Fitting date commenced middle March, Aaron the wardrobe fitter was requested (yes you can have him) great stuff, can’t wait to see how it looks for £4450. Email received with an earlier fitting date of March 4th and another fitters name given, okay hopefully he’s as good as Aaron. The Saturday before the fitting date I received a call from the fitter asking if I was having wardrobes fitted! Erm no, it’s a media unit, I asked if he had the drawings and I felt that sinking feeling. Monday arrived (2 day job) the fitter bought my ‘bespoke’ furniture in the house, marking my walls and doors along the way and tells me it’s a 3 day job and the design is going to make his work really hard to do so I had to make some slight adjustments. Not much done on the first day, base unit carcasses and the worktop across the top - on closer inspection it was two pieces joined together, two tone and stuck with glue spilling out and a chunk in it where he had been clamped together. I called Hammonds first thing Tuesday morning and was told to let him finish the job as I’m sure it’ll be ok and wouldn’t call the fitter to let them know I was unhappy. I was fuming but thought ok I’ll say something myself so I did and made him change it. Day 2 and half way through and he was leaving around 7pm which was dark so he couldn’t see what he was doing. Day 3 - finally finished at 8pm and draw front and handles missing. I was that annoyed and cheesed off and wanted him out my house so didn’t say anything as I’d been emailing pictures of his poor work to Hammonds which consisted of Jagged and chipped edges, nails coming through the side of the cupboard, caulking everywhere, two tone edging on the shelving that wmore chips on it, poorly fitted edges on the plinths fitted to the skirting (squared off instead of round leaving a large gap) Customer services fobbed me off, booked in a remedial guy to come out, so I booked a day off work thinking he was coming to fix it, no write a report - take it down and re do it he said. More time off work unpaid! 8 weeks wait for the remedial guy to write the report, 3 weeks for the fitting so in total 11 weeks from start to finish. Apparently my bespoke furniture is supposed to have a join right down the middle of the back of where the tv goes and the worktop only comes in one size so you’ll have to have a join.. how is that ‘bespoke’?? Absolute con artists and should be done for misleading advertising. I complained to the ombudsman who said because I didn’t complain to Hammonds during the 30 day period, that’s a laugh I’ve done nothing but complain - I requested a transcript of my conversation with them - I got a typed email with snippets of conversation. The ombudsman found in their favour (surprise) and thought the £100 compensation was adequate. This wouldn’t even cover half of the decoration costs I have as they have scored a large dent across the whole of the ceiling, marked my walls and skirting boards and door, not to mention the 5.5 days unpaid leave for work. Every chance I get I am leaving bad feedback on Facebook and Instagram with pictures if I can add them. Absolute disgrace of a company who you’d have thought would be more professional seeing as they have been around for many years. Hopefully for not much longer..