Hammonds are the worst company I have ever made a purchase from. I lost track of how many time I was lied to and dishonesty appears deeply engrained into their culture. Ordered 2x wardrobes costing £4.5k. They originally advised 1 day fitting, after paying the deposit changed their mind to 2 days so needed leave from work. They changed the agreed fitting date without any consultation with myself a couple of weeks before when nobody would be at the address and stated the next available date would be another 12 weeks away. They then offered to refer us to their "customer relations team" but another month passed of them not contacting me and only stating they were aware of the error on the 2 occasions I chased them. U had to escalate to the ombudsman just to rearrange a fitting date which they said "should have been offered within 7 days but is always within 30", the following day when I called to arrange this they stated the earliest available was 60 days away. The only positive throughout the whole ordeal was the quality of work from the fitter we eventually got 6 months after making the order, however it sounds like they treat them with as much distain as they do customers, hence why I suspect they struggle to provide any service. Overall my impression of Hammonds is that you will pay premium prices for a decent quality product, however the service you will receive will be a mix of gross incompetence and extortion, and actually getting the product you ordered will be a nightmare. There is no way I would ever consider using this company or any others associated with them ever again.