Ongoing saga with Hammonds regarding the appalling way we have been treated Via the Customer Service Department. Our bedroom furniture is perfect, the fitter was brilliant so no complaints there The door knobs we agreed to and were ordered, shown to us by the Surveyor, were discontinued and although in our final agreement and acceptance form a photo of this door knob was clearly evident, although we are now know Hammonds were fully aware of this particular one being discontinued prior to work starting, infact 2 months, but did not abide by their own Contract of notification of 21 days prior to work starting of any changes that needed to be made. A Manager today, who visited us, stated that the contract was flexible, although the wording does not reflect this I have been in contact with Hammonds since the 11th June via emails and phone calls trying to get a reasonable outcome, one Manager in July agreeing the wrong knobs had been fitted and ones like we had agreed to be fitted, this didn't happen. At one point we were told that a Surveyor does not carry samples so we couldn't have chosen them from him, but have since learnt they do. It made it looked like my husband and I to be lying and no apology around this was given More and more denials from Hammonds even passing the blame onto others rather than apologise and remedy it. We were even told to go and find ones we like and Hammonds would refit at no charge,this might sound reasonable but we have paid for this and you wouldn't go out and purchased something for a brand new car that had the wrong fitted headlights on As we were not notified of this,and Hammonds had broke the contract, and wrong ones were supplied and fitted without our consent and agreement we believe reasonable compensation of £500 for the time and stress we have endured but we have only been offered a non negotiable £200. Hammonds are not acting like the ' Family Company ' they are trying to promote and need to listen to the reasonable complaints and improve the service as customers rather not complain they just want what they have paid for