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Alison
What an absolutely horrendous experience with this incompetent company. After visiting the Abingdon showroom and being followed round by a young girl who wouldn’t leave us alone to browse I decided against my better judgement to get a quote for 4 bedrooms in our newly renovated house. The initial meeting with Debbie went well but then the surveyor turned up and that’s when it all started to go wrong. The 4 bedrooms, at a cost of over £20,000, were supposed to installed by 2 fitters between late February and 6th March 2024. Once the installations had started it was clear that there was issues in every single room, ranging from damaged doors and panels, to bits missing and a whole stretch of wardrobes on a sloping ceiling being measured and made completely incorrectly! We also had previously been asked to move 2 electrical sockets, which we did to the surveyor’s measurements, then when the units came to be fitted the sockets had to be moved yet again, having to be plastered and painted around yet again!! The fitters are not employed directly by Hammonds themselves but are subcontracted individuals. After a visit from a manager he promised these issues would be rectified promptly! After numerous phone calls, emails and failed attempts to rectify the issues and another manager visiting the site I had enough and got a solicitor involved. Finally the 4 bedrooms were finished 8 months later at a cost to myself and holding up other trades for months. Hammond’s deemed £1475 off the cost was enough compensation which I only agreed to because I didn’t want the hassle of actually taking them to court! The fitters informed me that I was not the only customer that had taken legal action! PLEASE avoid this company at all costs, get a local fitter to install for you!!
2 months ago
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Hammonds Furniture has a 1.7 average rating from 155 reviews

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Alice, Customer Support

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